There are two stages that Hosts may cancel experiences.
- Pre-Approval – This is a stage which your guest has purchased your hosted experience but you haven’t confirmed yet. In this stage, you can cancel if your guest’s desired date doesn’t meet your schedule.
- Confirmed(Cancellation Penalty may apply) – This is a stage which your guest has purchased your hosted experience and you have confirmed. In this stage, you can’t cancel except the circumstances below.
Cancellations can be very disruptive to guests’ plans. Because of this, penalties may apply if you cancel an experience that you have already confirmed.
Frequent cancellations, or no-shows, are a violation of our Terms of Service and may result in removal of the experience from WalCal.
If your experience takes place outdoors, you may cancel if weather conditions create an unsafe or uncomfortable environment for your guests. You won’t receive a penalty.
We may reach out for documentation to verify weather-related claims.
Emergencies or safety issues
We understand that emergencies happen. No penalties are applied for cancellations under the Extenuating Circumstance Policy, or for cancellations made for valid safety reasons.