Guest Cancellation Policy

Cancellation policy for guests

For a full refund, cancel before your host accepts your confirmation. Please refer to circumstances below in which you may cancel to get a partial or full refund. 

Rescheduling

If you want to change the date of the experience, please send a message to your host about it. WalCal may not cancel the experience without the approval of your host. If you want to cancel your experience, please send a message to your host and let him/her proceed. This does not guarantee your cancellation.

Cancellations related to identification

Some experiences require the primary booker to provide ID before attending. If you don’t complete this process within 3 days of purchase, the entire reservation will be canceled and fully refunded.

Cancellations due to weather

If weather creates a safety concern, either before or during the experience, the host may cancel the experience. If this happens, you will be fully refunded.

Cancellations due to an emergency

Refer to the extenuating circumstances policy if you need to cancel due to an emergency. We may ask you to provide documentation.

Cancellation policy for hosts

If you’re a host, refer to the Experience Host Cancellation Policy.